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You made the impossible possible

Posted 4th December, 2015 in NuStart Reviews

Hello Justin,

Just a big thank you for your help with the loan mate. You made the impossible possible, and a dream come true for me. The Ford Ranger is one sweet ride. I got to break her in while she is spanking new before I head off road. When we do I will be thinking of you and will send you a few pics.

Love your work,

God bless you and your family, and your team down at NuStart Finance.

Robert
the client Robert is from Western Australia

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You made the process easy and stress free!

Posted 2nd December, 2015 in NuStart Reviews

Hi Inder,

Thank you very much for your hard work, dedication and professionalism. You made the process so easy and stress free! I will definitely recommend you and to friends and Family. You may see me in the near future with my partner for a business loan.

All the best : )

Amy
the client Amy is from Western Australia

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Thank you for your help and support

Posted 16th November, 2015 in NuStart Reviews

Hi Inder,

Thank you for your help and support in getting us a loan for a bigger vehicle for our family. This now means we can take our children everywhere without one child being left behind….!!

Bradley & Zarica
the client Bradley & Zarica are from Western Australia

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A pleasure to work with you

Posted 2nd November, 2015 in NuStart Reviews

Good morning, Inder.

I would like to really emphasize my gratitude for your efforts and your professionalism in getting me into a car within a week. I have yet to come across anyone of your calibre and grade. You truly are an asset to your company Inder. It has been an absolute pleasure to work with you. I will be passing on your company’s details to other Monadelphous staff as I know there are many who are keen to walk the same path.

I will definitely leave my comments on the Facebook page this evening.

Thanks & Regards,

Edgar M
the client Edgar M is from Western Australia

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Excellent commitment to customer service

Posted 30th September, 2015 in NuStart Reviews

I would like to compliment one of your employees Amanda Jamieson for the excellent service she provided to me over the last couple of weeks.

I was unsure of procedures on applying for a loan and purchase of a vehicle. She went over and beyond  her call of duty helping me with both and liaised with the car salesman on my behalf.

She gave me her mobile number and emphasised that I could call her anytime even over the weekend if we found a car.

Such a commitment to great customer service is to be commended. You can be sure that I will recommend her to anyone that needs a loan.

Sincerely,

Karen

the client karen is from New South Wales

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Exceptional professionalism and personalisation

Posted 24th September, 2015 in NuStart Reviews

I would like to give some feedback about one of your team, Inder Singh for the exceptional service I received from him last week.  Working in an Area Management role I find it amazing how many people are quick to complain about bad service, however I believe credit should be given when credit is due.

I was in a car accident the week prior in Sydney and my car was written off.  Unfortunately, I live in Bathurst so the stress was really weighing on me on how to get home and how I was going to finance a new car.  On top of this, I needed a car for my role (I look after 6 stores in the Central West). Further, I don’t have the best credit history.

I applied for a loan with Nustart on Monday 21.9.15  and Inder was quick to respond.  He was very empathetic to my situation, however was professional and said to me “I will try and get you in a car by Friday”.  He understood my position and was very patient, giving me all avenues to get back on the road.  He was very helpful and gave me all the information I needed (I’ve never had to do this before).

He understood I was very busy with work and was happy to accommodate my needs.  I was still in Sydney at this time staying at a friends house, and I was still stressing about the whole situation.  When it came to the point of faxing off all of my stuff, I was still having trouble getting everything together for him and sending my documents etc.  On the phone he could hear the stress in my voice, Inder was persistent but not pushy and said “I’m not letting you go until we get this right”.  Probably the biggest standout was Inder told me he bumped me to the top of the list because he could see how urgent this was.

Not only did Inder offer to assist with my finance but he actually found a dealer about 50kms away from where I was staying, he brokered a deal for me on a New Holden Cruze.

The next day I received a phone call saying congratulations on the loan approval and the car will be ready on the Friday.  Inder gave me all the details and told me what the next step was.  Once the car was made ready he actually organised for the salesperson to come and collect me to drive me to the dealership to take delivery of my new car, a 100kms round trip. As he had said at the beginning of the week, “I’ll try and get you in car on Friday” which is exactly what happened and I was on my way home to Bathurst that day in my new car.

Again, working in a management role, great service from my team is expected and I always give credit when it is due.  I believe Inder should be given credit for his professional yet personal service, for without him I probably would still be stressing out about a car! Please recognise Inder on his exceptional work, urgency, professionalism and personalisation of his service.  I know that I will have no reservations in recommending Inder and Nustart to anyone who needs a loan!

Regards,

Josh

the client Josh is from New South Wales

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A delight to deal with

Posted 22nd September, 2015 in NuStart Reviews

Hi Mihir

That’s fantastic, thanks for all your efforts to get this turned around so quickly.

I will definitely recommend you, you were professional and thorough. A delight to deal with : )

I’ll contact Johnathon before lunch and get him to keep an eye on the bank account for EFT of funds as it only takes  a few hours given same bank (ANZ).

Thanks again!

Bec

the client Bec is from Victoria

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Thank you for securing my bike!

Posted 20th September, 2015 in NuStart Reviews

Thank you Mihir,

I appreciate the hard yards that you worked in securing the bike before this weekend. Apologies for yesterday as I was stressed with juggling demands of work and audits. I will be recommending your good work to my friends and family.

Thank you for your assistance and patience

Regards,

Iain

the client Lain is from Victoria

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I Love It!

Posted 16th September, 2015 in NuStart Reviews

Hi Robin,

I picked my car up on Saturday morning, I just would like to thank you so much for all that you did to help me purchase it. I love it!

Thank you so much.

Trudi

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